Shipping policy

Shipping Policy

SHIPPING

We ship all orders within Switzerland from Winterthur via Swiss Post.

Shipping Costs

For orders with a merchandise value of CHF 120.– or more, shipping is free of charge.
For orders under CHF 120.–, a flat shipping fee of [CHF 17.50–] applies.
The applicable shipping costs will be displayed to you during checkout, before your order is completed.

Processing Your Order

We generally process orders within 1–2 business days of receipt.
Our goal is to ship your order as quickly as possible.
Orders received on weekends or public holidays will be processed on the next business day.

Delivery Time

Once shipped, your order is generally delivered within 2–4 business days.
The total delivery time is therefore generally around 3–6 business days from the time of order.
Please note that in exceptional cases, delays may occur that are beyond our direct control.

Shipping Carrier

We ship with Swiss Post.
We currently do not offer shipment tracking.

Delivery Address

Please make sure that your delivery address is entered correctly and completely when placing your order.
Karukhaya assumes no responsibility for delays or additional costs arising from an incorrectly or incompletely provided delivery address.

Loss or Non-Delivery

Should your order not arrive within the expected delivery time, please contact us at support@karukhaya.com with your order number.
We will check the shipping status and work on finding a suitable solution.
Since our shipments are currently sent without tracking, we are unable to determine the exact location of a shipment.

Damaged Shipments

Please check your order for visible damage upon receipt.
Should your package or product arrive damaged, please contact us within 48 hours of receipt at support@karukhaya.com and send us photos of the damage along with your order number.
We will review the case and work on finding a suitable solution.